Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.
With our Customer Support workshop, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
This course includes 10 modules: What is Customer Service?; Challenges; Email; SMS; Webchat; Multi-Channel Apps; Support Ticket Apps; Documentation; Feedback; Be Proactive